At HighEndWatchess, customer satisfaction is our priority. We offer a straightforward Refund and Returns Policy to ensure a hassle-free experience when shopping for luxury watches.

1. Return Eligibility
We accept returns within 30 days of the purchase date, provided the watch is in its original, unworn condition with all packaging, tags, and documentation intact. Items that have been used, worn, or altered cannot be returned. Customized or personalized items are also ineligible for returns.

2. Initiating a Return
To initiate a return, please contact us at info@highendwatchess.com with your order number and reason for the return. Once approved, we will provide instructions on how to ship the product back to us. The customer is responsible for return shipping costs unless the product is defective or damaged upon arrival.

3. Refund Process
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method. Please note that shipping costs and any applicable taxes are non-refundable.

4. Exchanges
If you wish to exchange your item for another product, please follow the same steps as for a return. Exchanges are subject to product availability, and any price differences between the original and exchanged item will need to be settled.

5. Damaged or Defective Items
In the rare event that you receive a defective or damaged watch, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

Contact Information
For any questions about returns or refunds, please contact us: